FAQs: Everything You Need to Know About Shopping and Selling on TurtlesEgg

2:  Can I book a service with a firm appointment time on TurtlesEgg? 

Yes, when you book on TurtlesEgg, you get to select from available time slots of your choice, make payment to confirm, use promo codes to save and earn Turtles Cash.

No more buying deals in one place and chasing service providers for an appointment.   

3:  Can I buy products on TurtlesEgg to pickup locally? 

Yes, we encourage you to buy locally and pickup.  For your effort, we make sure our seller partners pass on savings ordinarily spent on delivery. Everyone wins!

4. How do I know if an item is from a local seller?

Shopping local has never been easier! Use the location filter while browsing to discover businesses near you. Additionally, each seller’s profile includes details about their location and background.

5:  Do sellers on TurtlesEgg offer delivery? 

Most sellers offer delivery and it’s always free. No surprises at checkout. 

6. How can I earn Turtle’s Cash?

Turtle’s Cash is our exclusive rewards program that lets you earn cashback on every purchase. The more you shop, the more you save! Your Turtle’s Cash accumulates automatically and can be used on future orders on TurtlesEgg.

7. How do I use Turtle’s Cash?

Redeeming Turtle’s Cash is effortless! During check out, simply apply your available balance to your order. Think of it as free money, that makes your shopping experience even more rewarding.

8. Can I shop from multiple sellers at once?

Absolutely! You can book a massage and buy a shirt from multiple sellers in the same transaction. However, you will receive separate order confirmation from respective sellers. All purchases are itemized in your account under “My Orders”. 

The upside? More opportunities to earn Turtle’s Cash on multiple transactions!

9. How do I contact a seller?

Got a question about a product and or booking? You can message the seller directly through their storefront. Most sellers respond promptly and are happy to assist with any inquiries.

10. What happens if my order doesn’t arrive on time?

If your order is delayed, first check the tracking information provided by the seller and if you still have concerns, reach out to the seller through their storefront messaging system. If the issue isn’t resolved, “TurtlesCare” customer support team is always ready to help.

2. What are the fees for selling on TurtlesEgg?

We believe in keeping things fair, affordable, and transparent. Our transaction fees are significantly lower than major marketplaces, allowing you to keep more of your hard-earned profits while benefiting from our platform’s exposure and loyal customer base.

3. Can I sell both products and services?

Absolutely! Whether you offer products such as apparel, footwear, sporting goods, handmade crafts, electronics, digital products and or local services such as spa treatments, yoga sessions, tennis and golf lessons, dental cleaning, auto oil changes, entertainment, things to do, TurtlesEgg welcomes sellers from all industries. The more variety, the better!

You can sell any product and service on TurtlesEgg as long as they are legally allowed.  Please check out “terms and conditions policies. 

4. How should I price my items?

Pricing is completely up to you, but here are some best practices:

• Research the competition – Check similar listings to ensure your pricing is competitive.
• Offer promotions or bundle deals – Customers love a great deal, and special offers can encourage higher sales.
• Consider your costs – Factor in material, labor, shipping, and platform fees to set a price that ensures profitability.
• Offer free delivery – Make sure your price includes the cost of shipping when selling on TurtlesEgg.   This avoids price shock and cart abandonment.  
• Offer pickup – Own a store? Offer pickup option with a lesser price than delivery.  Entice customers to walk into your store, we want you to benefit from add-on sales while creating a local customer base.  

5. How can I get my products noticed?

Boosting visibility on TurtlesEgg is all about engagement and quality:

• High-Quality Listings – Use clear, high-resolution photos, detailed descriptions, and well-crafted titles to make your products stand out.
• Engage with Customers – Respond to inquiries quickly and helpfully—a positive interaction often leads to a sale.
• Leverage Social Media – Promote your store on Instagram, Facebook, and other platforms to attract more customers.
• Participate in Promotions – Join TurtlesEgg’s special events or discounts to increase your shop’s visibility.

6. How do I handle shipping?

As a seller, you’re responsible for shipping your orders. Here are a few tips to ensure a smooth process:

• Set clear shipping policies – Let customers know how long processing and delivery will take.
• Offer multiple shipping options – Consider local pickup, delivery, and standard shipping to accommodate different buyers.
• Be prompt – Faster shipping leads to happier customers and better reviews.

7. Can I run promotions or discounts?

Yes! Running promotions is a great way to attract new buyers and encourage repeat customers. You can:

●  Offer percentage and or fixed amount discounts or buy-one-get-one deals.

●  Create bundle offers to increase average order value.

●  Participate in TurtlesEgg’s platform-wide promotions for extra exposure.

8. How does Turtle’s Cash work for sellers?

Turtle’s Cash is a loyalty rewards program for customers at no additional cost to sellers

Sellers benefit when customers earn Turtle’s Cash, since they are more likely to return and shop again. A loyal customer base means more repeat sales for you!

9. How do I get more reviews?

Positive reviews help build trust and attract new customers. Here’s how to encourage them:

• Provide excellent customer service – Quick responses and smooth transactions lead to happy buyers.
• Deliver high-quality products – Exceed customer expectations to earn glowing reviews.
• Follow up with buyers – Send a friendly post-purchase message thanking them and politely requesting feedback.
• On TurtlesEgg, reviews are earned in two ways –  Customers rate your products and your store. 

10:  How does TurtlesEgg help with marketing? 

We promote all our sellers and their products. Our seller’s success is our success.  Based on the subscription plan the frequency of promotions, email campaigns, social media posts and direct to consumer marketing varies.  

Find the right plan that fits your needs, you can always upgrade. Checkout all plans at https://www.turtlesegg.com/sell-on-turtlesegg

11:  Why do I have to provide a credit card when signing up for a free seller subscription plan? 

TurtlesEgg’s starter plan is 100% free and always will be, there are no hidden fees nor surprises. We require a credit card on file to verify your business’s authenticity.

TurtlesEgg is dedicated to serving our customers by offering products and services exclusively from verified, genuine sellers.

At times there might be instances when a seller does not timely respond to customer’s request for refunds and cancellations, TurtlesEgg steps in and charges your card and makes sure the customer is taken care of.

12:   Why does TurtlesEgg’s paid subscription plans require a yearly payment?

At TurtlesEgg we are committed to the success of your business, your brand, your products and services.  We use on-page SEO, off-page SEO, email marketing, social media posts that are boosted at our expense, blogs, postcards and other media outlets that are paid and free. 

A full-fledged marketing team at your disposal at exorbitant additional costs. Creating content and systematically promoting requires time and planning. 

To make it affordable to the smallest of businesses we have kept our subscription fees and transaction fees extremely low and transparent.  

We are in this together and the only way we succeed is when your business on TurtlesEgg succeeds.  Together We Win.